Every organisation recognises the importance of time. The more of it your staff can spend engaging with customers, solving problems, and innovating, the more value your business creates. Yet in practice, too much time is lost in the gaps: hunting for documents, chasing colleagues for the latest version of a file, or trying to make sense of scattered systems.

At first glance, it might seem amusing, or even trivial, that artificial intelligence can stumble over the simple task of counting the number of R’s in the word "strawberry."

Generative AI was hailed as a game-changer. In 2023 and 2024 it dominated headlines, promising to transform every aspect of work and life. Yet here we are in 2025, and Gartner has confirmed what many businesses already sense: generative AI has slid into the Trough of Disillusionment.

AI is no longer a futuristic concept—it’s here, embedded in the fabric of how businesses operate. The question is no longer if businesses should adopt AI but how they should integrate it effectively into their workflows.

For years, we've seen Artificial Intelligence steadily weave its way into the business landscape, primarily as a tool for automation or insight generation. But now, we stand at the cusp of a far more profound transformation, driven by the rise of Agentic AI.

For years, we've seen Artificial Intelligence steadily weave its way into the business landscape, primarily as a tool for automation or insight generation. But now, we stand at the cusp of a far more profound transformation, driven by the rise of Agentic AI.

Over the past five weeks, we’ve taken a bold step: we replaced Salesforce, one of the world’s most established CRM platforms, with our own AI-powered application and agent. This wasn’t just a cost-cutting exercise (although we’ve certainly made significant savings). It was about taking control of our data, accelerating how we work, and building something that is fully ours.

Agentic AI is storming the digital landscape, and it’s torching static websites and HTML’s outdated reign to unlock a new era of business optimisation. For some time, UX and UI has not just been about pretty interfaces, they’re the key to supercharging efficiency, slashing costs, and transforming customer experiences, especially in industries like financial services grappling with legacy applications.

Recent analysis paints a worrying picture for UK manufacturing. While the sector has long been a cornerstone of our economy, our adoption of automation and AI technologies lags significantly behind global peers.