Services
‘I really felt Exception went the extra mile to ensure I got what we needed for our business.’


Solutions

Solving business problems and creating solutions means we have to be innovative, collaborative and effective to deliver the results you need. Our Managed Services and Application Services are designed to meet your requirements.

Managed Services

Exception offers a range of innovative and flexible managed service solutions designed to support the challenges faced by many organisations. Aligning the right skills sets and capability with a demanding business portfolio can result in significant cost and management overheads.

Our managed services reduce these associated costs and overheads typically delivered in three ways: 

  • Managed Service – the mobilisation and provision of a defined skill set or team of skilled resources where management accountability resides with Exception
  • Project Augmentation – provision of additional skills and resources to support a project or programme for an agreed period of time, defined by a skill set or for delivery of a defined piece of work
  • Flexible Resourcing - increased capacity on a short term or continued basis to support specific skills gaps or periods of peak workload

Combining our project and technical experience with our sourcing and resourcing capability provides a distinct solution that can be tailored to your specific needs. Quality, enhanced value and delivery focused are just some of the adjectives that describe our service – as endorsed by our customers.

Application Services

Exception offers Application Development services that are tailored to your business needs. We also provide hosting, support and maintenance services to manage your system beyond its point of release.

Supporting Sales and Marketing

American Express Europe utilise our Compass Platform to help support their sales and marketing operations across Europe.

The application provides a range of business functionality including:

  • Case Management
  • Campaign Management
  • Relationship Management

Managing and Comparing Performance

Scottish Best Value Housing Network (SHBVN) chose Exception to develop a new system for their customers, the Scottish Local Councils and Housing Associations. The system enables sophisticated management and analysis of Key Performance Indicators (KPI’s).